Returns & Exchanges

At Gemini Jewels, we want you to be completely enchanted by your purchase; if you are not entirely satisfied, we offer a hassle-free return or exchange within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely place the jewelry in its original velvet pouch and box, ensuring all certificates of authenticity and tags are included.

3

Ship the Item

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality assurance team inspects the returned item, your refund or exchange will be processed within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing